Shipping & Return Policy
Last Updated May 20, 2023
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Shipping
Our standard methods of shipping are UPS Ground & USPS Priority Mail. Standard shipping time can take up to 5-7 business days (probably sooner) once the order leaves our warehouse We also offer faster UPS shipping options Please note Next Day Air shipping cutoff is 2:00pm PST, Monday-Friday. Orders placed after the cutoff time will ship the following business day. We do not ship hemp flower products to the following states due to their laws regarding flower: Alabama, Idaho, Kansas, Kentucky, Louisiana, Massachusetts, Mississippi, Nebraska, South Carolina, South Dakota & Texas. Buyer takes full legal responsibility in purchasing and requesting shipping to an address in any of the above “DO NOT SHIP” states. We ship orders to the address provided by the customer, please make sure that you’re using your correct shipping address. Address changes cannot be made after your order has been placed. Please double check that your ship to address is correct, thank you! Once the package has been picked up from our warehouse by UPS or USPS it is the responsibility of the courier to deliver the package. Loss, damage, or theft is out of our control and is the responsibility of the shipping company and/or recipient. Thanks for your understanding.
Please refer to the tracking number provided in the shipping confirmation email for details about your shipment and proof of delivery. If your package has been lost or stolen you can file a claim with UPS here or USPS here.
By providing your email address and/or cell phone number you hereby authorize Eco Friendly Pharms to send shipping confirmation and updates, and customer services inquiries about your order. Please note packages are not shipped on weekends or holidays.
International Shipping
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Eco Friendly Pharms does not currently ship hemp products internationally. We are working on a solution that would allow us to share worldwide and hope to have an announcement on this in the near future. We do however ship all our Merch products all around the world!
Thank you for your purchase. We hope you are happy with your purchase. However if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
Returns
All returns must be postmarked within fourteen (14) of the purchase date. All retuned items must be in new, unused, and unopened condition, with all or all original tag and labels attached.
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Cancellation
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You have 12 hours from the time of purchase to cancel your order for a full refund.
Return Process
To return an item, please email customer service at support@ecofriendlypharms.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place item securely in it’s original packaging, and mail your return to the following address:
Eco Friendly Pharms
Attn:Returns
RMA#
P.O Box 1407
Lake Wales, FL 33853-9998
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that use a trackable method to mail your return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refund may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Exceptions
The following items cannot be returned:
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Please Note:
Sale items are FINAL SALE and cannot be returned.
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Changes to this Policy
We reserve the right, in our sole and exclusive discretion, to amend, modify, or terminate this Policy, for any reason, with or without notice to you. The foregoing will be effective as of the date of posting. In addition, we, in our sole and exculsive discretion, reserve the right to refuse any returns for any reason, including, without limitation, those returns that would otherwise violate our Terms of Service.
Purchase Location: We only accept returns for items purchase directly from our online store. If you purchase through another online retail or in-store location work with those companies for the return
Questions:
If you have any questions concerning our return policy, please contact us at: